Support for companies running Cetruces and for officers issued an account. If people cannot clock in or a patrol will not record, say so — that goes to the front of the queue.
Most questions are answered faster one of these ways than by writing in.
Your company’s administrator can reset a password, correct a schedule, fix a punch, or change what you can see — usually in minutes. We can’t change one person’s record without the company that holds it.
See whether an outage is already known before opening a request — most disruptions are already being worked and don’t need a second report.
status.cetruces.com →Critical problems — nobody can clock in, or patrols will not record — get a first reply within an hour, around the clock. Everything else within one business day. The full targets are in the Service Level Agreement.